How to Cancel Service
Verizon Wireless is a cell phone company that offers traditional cell phones, smartphones and mobile Internet. When you purchase a Verizon cell phone and plan, you sign a contract that says you must maintain your account in good standing for one to two years, typically. What happens when you want or need to get out of that contract before the time has expired? You may find that the same helpful representative that fawned over your calls before is now a nasty person claiming you’re stuck in that contract on the other end of the line.
If you wish to cancel your Verizon contract, you have three options. You can call customer service at
or by dialing
from your cell phone. You will be connected with the service department. Tell the representative you wish to cancel your contract. You may be switched to a different representative in the retention department because they don’t want you to cancel service.
If you’d rather talk to someone in person, visit your local Verizon store and ask the representative there to cancel your contract.
For more information on how to cancel
Is There an Early Termination Fee?
Yes, there is an early termination fee to cancel Verizon service before the end of your contract period. The amount of your early termination fee will depend on how long you’ve honored the contract and what type of contract you hold. You will be charged a larger early termination fee if you own an “Advanced Device.” The definition of “Advanced Device” includes smartphones, laptops (netbooks) and tablet computers, but Verizon can change the exact list of devices at any time.
- Early termination fee regular phone: $175
- Early termination fee advanced phone: $350
Early Termination Policy
According to the Verizon website, customers have 14 days to decide whether they wish to keep the Verizon phone (or other equipment) and plan they have chosen. If the customer chooses to return the equipment they will not be charged an early termination fee, but they will be charged a restocking fee of $35 for phones and $70 for tablets and netbooks. The
customer is responsible
for all charges, including minutes and data used, at the time the contract is cancelled.
Will They Work With Me to Avoid Cancel Fees?
According to Verizon customers, it is not easy to cancel a contract once the customer trial period has expired. Sure, if you are willing to pay the early termination fee, which is a fee that is charged
, you can cancel any time you want. If you need to cancel the contract and don’t have the money to pay the early termination fee, you could be stuck with that phone for a couple more years. On a slightly happier note, Verizon does reduce the early termination fee by a small amount each month you maintain service.