How to Cancel Service
Verizon Wireless is not the only company operating under the Verizon umbrella. Verizon FIOS, a television and Internet company is available in some areas. As is the case with many cable and Internet companies, there is an early termination fee when some services are cancelled before the end of the contract period. Before signing up for service at that special introductory price, make sure to read the fine print. There could be a contract period of one to two years that you agree to when placing the order. If the price goes up – you have to maintain service or face the early termination fee.
According to the customer service page, customers who wish to cancel service must call
800-VERIZON
to do so. There is no mention that Verizon FIOS services can be cancelled in a Verizon store, so calling customer service before heading into the store is the best bet.
You can read more about how to cancel
Verizon FIOS
service at:
http://www22.verizon.com/residentialhelp/fiostv/general+support/account+issues/questionsone/122752.htm
Is There an Early Termination Fee?
The early termination fee for Verizon FIOS is $360. This information was not found on the Verizon FIOS website as it appears that Verizon is not keen on sharing tons of contract information with non-customers. However, there are tons of informational articles from trusted news sources commenting on the huge early termination fee change that occurred in 2010 when Verizon FIOS upped the early termination fee from $179 to $360.
Early Cancellation Policy
There is a 24-month contract requirement for most Verizon FIOS services. Customers have 14 days to review the services and decide whether or not they wish to continue with the contract. During this grace period, if the contract is cancelled customers are not responsible for the early termination fee. However, if that grace period expires, the customer must maintain the account for two years to prevent paying the early termination fee of $360. Each month the customers pays for the service, the early termination fee is lowered by $10.
According to the changes made to the cancellation policy in 2010, customers who move out of the Verizon FIOS service area are still responsible for the early termination fee. This has caused quite the uproar in the customer community.
Will They Work With Me to Avoid Cancel Fees?
We read through a few of the Verizon FIOS customer service threads and found out quickly that the customer service department changes from supportive to downright rude if a customer wants to cancel the Verizon FIOS service before the contract is up. However, one customer suggested if you catch a supervisor on a good day, you may be able to get the fee waived.